Return & Refund Policy
Home/Joolora Return & Exchange Policy
Joolora offers a 30-day return and refund policy.
At Joolora, your satisfaction matters to us. We appreciate your trust in our jewelry and
Welcome your feedback, as it helps us improve our products and customer experience.
We understand that sometimes a purchase may not meet your expectations. If you would like to
request a return or exchange, our support team is here to assist you.
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How to Request a Return or Exchange
If you experience an issue with your order, please email our customer support team at
support@joolora.com. Kindly explain the reason for your request and include clear photographs.
if the item has arrived damaged or defective. This information will help us assess the issue and
guide you through the next steps.
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Return Eligibility
For both domestic and international orders, customers must request a return or exchange within
15 days of delivery.
Once the return request is approved, the product must be shipped back to us within 30 days of
the original delivery date.
To be eligible for a return or exchange, jewelry must be returned in its original condition, with
all original tags, packaging, and any included accessories or promotional items.
Items that have been altered, damaged after delivery, or returned without the required original
components may not qualify for a return or exchange, subject to applicable consumer protection
laws.
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Exchange Options
If you prefer a different design, you may request an exchange for another eligible product.
available on Joolora.com. Please get in touch with our team before sending the original item back so we
can confirm availability and explain the exchange process.
If the replacement item costs less than your original purchase, the price difference will be
refunded to your original payment method, subject to our refund terms. If the replacement costs
More, you will need to pay the additional amount before the exchange is completed.
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Return Shipping and Refunds
Customers are responsible for return shipping costs unless the item is defective, damaged,
incorrectly supplied, or applicable law requires otherwise.
Once the returned item reaches us, our team will inspect it to confirm that it meets the return.
requirements. Approved refunds will be issued to the original payment method. The time it takes
for the funds to appear in your account may depend on your bank or payment provider.
Original shipping charges, where applicable, may be non-refundable unless the return is due to
an error on our part or an applicable law requires a refund.
Please contact support@joolora.com to receive return instructions and the correct return
shipping address before dispatching your parcel.
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Important Information
Please do not send a return parcel before receiving instructions from our customer support team.
Ensure that your jewelry is securely packaged to help prevent damage during transit.
Keep your return shipping receipt and tracking number until your request has been resolved.
Refunds and exchanges are subject to inspection, the applicable policy terms, and your statutory consumer rights.
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Contact Joolora
We appreciate every customer who chooses Joolora. Our goal is to make your shopping
experience as comfortable and reliable as possible.
For questions about returns, exchanges, damaged products, or refunds, contact us at:
Email: support@joolora.com
Our customer support team will be happy to help you with your request.
