Will the gold plating wear off?
Yes, over time and with heavy wear, plating can fade — especially with water, lotion, or perfume contact. To help it last, we recommend https://joolora.com/blogs/our-journal/how-to-care-for-your-natural-gemstone-jewelry
What's the difference between natural and lab-created gemstones?
Natural gemstones form underground over long periods of time. Lab-created gemstones have the same chemical and visual properties but are grown in a controlled setting, usually at a lower cost.
What does "bezel-set" mean?
It means the gemstone is held in place by a thin metal rim wrapped around its edge, rather than small prongs. This tends to be more secure and gives a smoother, more modern look.
Are your gemstones natural or lab-created?
Most of our gemstones are natural, and each product listing states this clearly. If a piece uses a lab-created stone, it's disclosed directly in the product description.
What does "18K Gold Plated" mean?
It means a base metal is coated with a layer of 18K gold. It gives the look and warmth of gold at a more accessible price than solid gold, but the plating can wear over time with heavy use.
Do you ship internationally?
Yes, we offer worldwide shipping.
How can I track my order?
Tracking details will be shared via email after dispatch.
Can I return my order?
Yes, returns are accepted as per our return policy https://joolora.com/pages/return-exchange-refund
